Art 1: Acceptance of Terms

All reservations requests made ​​with the service provider either by the web site www.eviptransfer.com, by telephone, by email or by any representative agent from eVIPTransfer implies acceptance of these General Terms and Conditions. The term Client refers to any person making a reservation. When the booking is for two people or more, the customer says is required and guarantor of any other person traveling on this reservation. The customer will be the primary contact for any information or question about your reservation. The Client accepts these Terms & Conditions by placing a reservation, booking with the service provider either by the web site www.eviptransfer.com, by telephone, by email or by any representative agent

Art 2: Service object

eVIPTransfer provides Individual, Business, Monospace and Limousine services and / or his designate any passenger, services rental passenger vehicle with driver to take them to the destination provided.

Art 3: Orders for taxi

Orders for taxis can be in the form of immediate application or application in advance by calling by phone +32 486 953 777 or by booking on line on eviptransfer.com. eVIPTransfer agent responds to your calls every day from 4.00 am to 11.00 pm, to process your requests for taxis. You must make sure that you book 3 hours in advance for all Belgium Airport, Hotels & UK Sea Ports Transfers. To avoid disappointment, please pre-book your return journey with the office and not the driver. The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver’s insurance. The company will not be liable for any situation faced by the passenger while travelling on a booking not made with the office. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or remove you from our database upon request. The personal information that we hold will be held securely in accordance with our security policy and the law of Belgium. eVIPTransfer does not store or process any cardholder data on merchant premises, but relies entirely on third party service providers to handle these functions.

3.1. Children (Baby/children Seat)

The company provides the passenger the option of booking a baby seat, which will be 5.00 € extra to the price quoted. The passenger must state the age of the child. Please bear in mind that babies/children are regarded as passengers so therefore please book the vehicle size accordingly.

3.2. Flight information

We monitor your flight regardless of late or early flight, your driver will be there at the time requested.

3.3. Airport Pickup Procedures

Customers arriving with long haul flights should not expect their driver to meet them in arrival hall earlier then 30 minutes from the actual time of flight landing. We allow 30 minutes time for the customer to go through immigration, customs and luggage claim. Customers travelling with hand luggage only must inform us via email or by phone in advance, since they are likely to come out earlier. We will arrange for a driver to be in arrival hall within 10 minutes of flight landing.

3.3.1. Waiting Time (Airport Transfer)

The standard waiting/parking time covered in our quotation and transfer cost is up to a maximum of 30 minutes from the Pickup Time provided on the booking form. After that period it would be 0.50 € per minute plus additional parking fee incurred after the free 30 minutes. In cases where a customer fails to show up after the 30 minutes of their pickup time and we have not received any communication or instructions from the customer, the driver shall pull out from the terminal. Remember, we have no way of knowing whether you are on a flight – airlines will not tell us due to security reasons (Data Protection Act). The respective booking will then be considered as a NO SHOW and this would mean NO REFUND would be offered. If you need the minicab once again then you will have to pay the full amount again. However, if we do receive communication from you within 30 minutes of your require pickup time, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been made. However, in such cases additional waiting and parking charges will have to be paid by the customer and shall be debited from the customer’s credit card to cover the extra costs involved. The cost for this would be 0.50 € cents per minute so therefore; all customers are sincerely advised to call us on our Mobil Phone Number: +32 486 953 777 to notify us about any delays they face upon their arrival at Trains Stations or Airports.

3.3.2. Waiting Time (Hotel, offices, Meeting and Conference)

For the Belgium Hotel pick-up, a 15 minute period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger we will ask the driver to pull away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays during their checking-out from the hotel, offices, Meeting an Conference or for any other reason. However, a waiting time thereafter will be charged of 0.50 euros cents per minute.

3.4. Booking Confirmation Number

You must have your booking confirmation number with you at the time of your transfer, if required; provide it to your chosen airport transfer operator. If you experience any booking difficulties at any time, please contact our assistance centre by emailing us on info@eviptransfer.com or by telephone on +32486953777. If your choice means of receiving a booking confirmation number is by email (no choices if you book online) and you do not receive a booking confirmation within the 1 hour after your online booking is completed, it is your responsibility to immediately contact us on info@eviptransfer.com or by telephone on+32486953777.

3.5. Luggage & Personal Belongings

Normal luggage per person is assumed as follows: 1 Medium Size Suitcase (28 inch) – approximately 76cm(H) x  46cm(W) x 24cm(D). 1 Hand Luggage Size (16 inch) – approximately 47cm(H) x 34cm(W) x 16cm(D). Neither eVIPTransfer nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if bringing any luggage on the journey. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit, or charge the passenger an additional fee. The reason for this is because the price for the journeys is given based of the size of vehicle. Therefore the passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages made to passenger’s luggage.

3.6. Damaging the vehicle and/or leaving it in a dirty state

If the vehicle has been soiled for whatever reason, a minimum fee of € 90.00 will be charged to the Passenger(s). This charge must be paid at the end of the journey directly to the driver. This charge covers the cleaning itself and the loss of income during the cleaning process. Should the cleaning and/or repair costs exceed the minimum fees, the Passenger(s) will be liable for the total costs. Next to the repair costs Passenger(s) will also be charged for the time and cost of the vehicle being out of operation. In such a case, the hourly fee that will be charged to the Passenger(s) equals the current hourly waiting fee as defined by the Brussels Capital-Region.

Art 4: Limitations

All our chauffeurs are self-employed and all the vehicles adopt a non-smoking policy. The customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of eVIPTransfer, including but not limited to cleaning costs following any spillage or soiling of the vehicle

Art 5: Cancellation

If you wish to cancel your booking reservation, you can do so by telephoning our call center on +32486953777. You will need to have your booking conformation in hand. If you have missed your flight, then please contact us within the time frame of your journey, you are subject to inform us as soon as you know you have missed the flight. However, if you choose to cancel the booking after your missed flight or cancelled flight then we would deduct 50% from the refunded amount, but if you change your details to another day then there would be no charge incurred as the booking would be valid for the next given date of arrival. Cancellations or no show fees may be automatically charged on your credit or debit card. If you have already paid in advance then that amount will not be refundable.

Art 6 : Responsibility of eVIPTransfer sprl

Responsibility eVIPTransfer sprl is limited to providing search for a taxi to the address specified by the CLIENT. eVIPTransfer sprl puts all its resources at work to find an available taxi for the CUSTOMER  as soon as possible. The responsibility of eVIPTransfer sprl cannot be held responsible for any loss in financial, professional, missed connection times, flights, trains due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time due to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer. In case of car breaking down,  eVIPTransfer cannot be held responsible for this as that might be likely due to excessive use of vehicles. If this does occur the customer has the opportunity to wait and a vehicle would be sent out as soon as possible or a full refund could be asked for. The execution of the transport service is under the responsibilities of the taxi driver. In case of delay due to the taxi driver who has accepted the order, non-performance or improper performance of the order by the latter, the responsibility eVIPTransfer sprl can not be engaged.

6.1. Complaints

We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint).

6.2. Jurisdiction clause

The client accepts these Terms & Conditions by placing a reservation, booking with the service provider either by the web site www.eviptransfer.com, by telephone, by email or by any representative agent. Any dispute shall be governed exclusively by the courts of Brussels.